Shipping policy

Processing Time

All Bean products are made especially for you as soon as you place your order! Because we use print-on-demand manufacturing to reduce waste and overproduction, your items are created fresh just for you.
Production time: 2-7 business days
Orders are typically produced and ready to ship within 2-7 business days of order placement. You'll receive an email notification when your order ships with tracking information.

Shipping Time

Once your order is produced and shipped, delivery times vary by location:

United States

  • Standard Shipping: 3-7 business days after production
  • Total Delivery Time: 5-14 business days from order date

Canada

  • Standard Shipping: 7-14 business days after production
  • Total Delivery Time: 9-21 business days from order date

International (Europe, Australia, etc.)

  • Standard Shipping: 10-20 business days after production
  • Total Delivery Time: 12-27 business days from order date
Please note: These are estimates. Actual delivery times may vary due to customs processing, holidays, or carrier delays.

Shipping Costs

Shipping costs are calculated automatically at checkout based on:
  • Your delivery location
  • Number of items ordered
  • Package weight
You'll see the exact shipping cost before completing your purchase.

Order Tracking

You'll receive tracking information via email once your order ships. This typically happens 2-7 business days after you place your order.
If you don't receive a tracking email:
  1. Check your spam/junk folder
  2. Contact us at Hello@HillDave.com
  3. We'll look up your order and resend tracking info

Multiple Items

If you order multiple items, they may ship separately depending on production schedules and warehouse locations. Each item will have its own tracking number.

Order Changes & Cancellations

Because we start producing your order right away, we can only cancel or modify orders within 12-24 hours of placement.
If you need to cancel or change your order:
  • Contact us immediately at Hello@HilDave.com
  • Include your order number 917-826-6600
  • We'll do our best to help, but cannot guarantee changes once production starts

Lost, Stolen, or Damaged Packages

Lost or Stolen Packages

Once your order is shipped and marked as delivered by the carrier, Bean is not responsible for lost or stolen packages.
If your tracking shows "delivered" but you didn't receive your order:
  1. Check with neighbors or building management
  2. Contact the shipping carrier directly with your tracking number
  3. File a claim with the carrier if necessary
We recommend shipping to a secure location or using package tracking to monitor delivery.

Damaged Packages

If your order arrives damaged or defective, we'll make it right!
Contact us within 30 days of delivery at hello@HillDave.com with:
  • Your order number
  • Photos of the damaged item
  • Description of the issue
We'll send a replacement at no cost or issue a full refund.

International Orders

Customs & Duties

International customers are responsible for any customs fees, import taxes, or duties charged by your country. These fees are not included in our shipping costs and vary by country.
Bean has no control over these charges. Please contact your local customs office for more information.

Customs Delays

International shipments may be delayed by customs processing. This is beyond our control and not included in our estimated delivery times.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts:
  • We'll contact you to arrange reshipment
  • You'll be responsible for the cost of reshipping
  • Please double-check your shipping address before ordering!

Questions?

If you have any questions about shipping or your order status, contact us at:
Email: Hello@HillDave.com
Response Time: Within 24-48 hours
We're here to help make sure your Bean gear gets to you safely! 🫘

Last updated: November 2025